Use Supplier Orders to review dropshipping orders and their supplier status. Submission may be manual or automatic, depending on the supplier and configured order settings. A WixWoo customer order is not proof that the supplier has accepted or dispatched it.
Check the supplier reference, status and any reported error. Tracking and invoices appear where the supplier integration provides them.
Who pays whom?
Customers pay through WixWoo. Supplier charges are handled through the supplier account connected with your credentials. Keep the relevant supplier balance or payment method ready. AI usage is a separate charge to your own OpenAI account.
If an order fails or appears delayed, check the supplier status before submitting it again. Contact support with the WixWoo order number and supplier reference, without sending secret keys.