Find quick answers about importing products, AI options and reviewing your results.
Do I need AI to import products?
No. Standard importing remains available without AI, subject to supplier access and connection requirements.
Does searching use the administrator's AI key?
No. This add-on never uses an administrator's OpenAI key. Its paid rewriting and image checks use your saved key during AI processing.
Why does AI options say it is disabled?
The administrator controls availability under Dropshipping → Add-ons. Refresh the page after a confirmed change. If the message remains, contact support and identify whether you are using dev or live; they have separate settings.
Why is my selected model unavailable?
The administrator may have removed it from the allowed list, or your OpenAI account may lack access. Select an available model you can use, save, and review the import error before retrying.
Will rewriting make every description unique or improve SEO?
Neither is guaranteed. Review the wording for accuracy and usefulness, and remove unsupported claims before publishing.
Will every watermark be removed?
No. Standard filtering and optional AI screening can miss branding. Image screening leaves out flagged images; it does not remove text from inside a photograph.
Does Select all drafts publish immediately?
No. It selects eligible drafts. Review them, check the selection count and use Publish selected drafts when ready.
Can I search AliExpress by number or URL?
Yes. Use the same search field for keywords, an AliExpress product number or a product URL, then run the search.
Is the supplier price my final selling price?
No. Your saved markup, supplier shipping and rounding rules determine the import price. Review the customer price before publishing.
Why did an import or AI check fail?
Read the batch error and AI review information. Check category mapping, plan limits, supplier connection, your AI key and model access as applicable. Inspect any partly created product before retrying. Retrying AI work can incur further usage.
Will new settings change products already published?
AI settings do not rewrite or clean already published products. Review those products individually. Stock and pricing follow their separate sync rules.
For further help, include the supplier, product or batch reference, time and error message when contacting WixWoo support. Do not send API keys or App Secrets.